(HELENA) On Saturday morning, St. Peter’s Health offered the public “Coffee and Conversation,” as leaders seek feedback from people around Helena.
“We do things within the hospital that capture the patient’s voice, but we wanted to hear more about the community’s voice,” said Kyle Richman, a patient experience adviser for St. Peter’s.
Members of St. Peter’s Patient Centered Services Team met with and offered free coffee to customers at 1889 Coffee House. It was a way for them to get people’s opinions and suggestions for the hospital in a more casual setting.
The conversation was modeled after “Coffee with a Cop” events. Richman said they approached 1889 owner Brett Wiensch about hosting it at his business, and Wiensch was enthusiastic.
The Patient Centered Services Team focuses on ways to improve patients’ care and experience with St. Peter’s.
“There’s a lot that’s happening up at St. Peter’s Health, and we want to spread the word,” Richman said.
Richman said this is just a first step. St. Peter’s will be planning a series of programs in the coming months to get out into the community and get input from the public.
“We just are encouraging individuals to speak out about any type of concern,” he said. “Positive, negative, whatever the feedback is, we can listen and change and grow from it.”
St. Peter’s CEO Wade Johnson will speak Wednesday at a public forum in the hospital’s education center. Leaders will take questions and discuss issues like billing improvements and facility updates.