News

Actions

CenturyLink service expected to be restored Friday

Posted at 3:00 PM, Dec 28, 2018
and last updated 2018-12-28 17:00:21-05

UPDATE (11:30 a.m. on 12.28.18)

MISSOULA – CenturyLink reports that a “major path issue” is what has caused outages across Montana and several other states on Thursday.

The company posted on their Twitter page early Friday that they expect to restore service sometime Friday morning.

The outages impacted banks, stores, local city government offices, some police stations in Montana and satellite TV operators DirecTV and Dish Network.

CenturyLink said that they were seeing “positive progress” in resolving the problem as of 2:45 a.m. on Friday.

CenturyLink said their engineers and technicians identified a network element that was impacting customer service and apologized for the inconvenience to its customers.

Specifics on what actually happened was not released.

The company further stated that as of 8:45 a.m. they were “seeing good progress” but that “restoration work is not complete.”

Some Verizon customers have also been suffering from internet outages because they use CenturyLink to distribute their data.

Missoula Federal Credit Union reported on Twitter that service had mostly been restored and they were working to get their ATMs back up and running.

CenturyLink noted late on Friday morning that some 911 service in the US was still being affected by the internet outage.