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City of Helena reviews parking payment kiosks

A disability rights group filed a complaint.
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Posted at 4:35 PM, Jan 21, 2020
and last updated 2020-01-21 20:34:24-05

The City of Helena is reviewing new parking payment kiosks after a disability rights organization expressed concerns over the kiosks.

According to city documents, Disability Rights Montana submitted the complaint last month.

The group expressed concerns about the visual inaccessibility of the parking kiosk displays and the height of the kiosks and surrounding barriers.

City leaders discussed the complaint at the ADA Compliance Committee meeting and said that it conducted an investigation and will address height issues as soon as possible.

They are also working with the contractor to address issues with visual contrast.

The city will also partner with a nationally recognized firm to conduct a review of all city parking facilities.

It was noted that the parking app for smartphones is accessible to people with visual and hearing impairments. The app is named "Passport Parking."